We are fully transparent about how your personal data is collected, used, and protected. This privacy policy clearly sets out your rights and our responsibilities.
A quick overview of the key pillars of J9 App's privacy policy
All your personal data is stored on SSL/TLS-encrypted servers. No third party can access your data under any circumstances.
J9 App never sells your personal information to third parties. Your data is used solely for service improvement and legal compliance.
You can view, correct, or delete your information at any time. You have full control over your account and your data.
We only use cookies that are necessary to improve platform functionality. Cookie settings can be changed at any time.
You can opt out of promotional emails or notifications at any time. We never send unsolicited messages.
J9 App complies with international data protection regulations. Our privacy policy is reviewed and updated regularly to ensure the highest level of security.
Your privacy is our priority. Reading this policy will help you understand how J9 App collects your information, why it does so, and how it keeps it secure.
J9 App is an internationally licensed online gaming platform built specifically to serve users in Bangladesh. We believe protecting the privacy of your personal information is one of our most important responsibilities.
This privacy policy applies when you use the J9 App website, download the mobile app, create an account, or use any of our services. By creating an account on the J9 App platform, you are considered to have accepted this privacy policy.
Our privacy policy is reviewed and updated on a regular basis. We will notify you before any significant changes take effect. If you have any questions about J9 App's privacy policy, please reach out to our support team.
J9 App collects two types of information from you — information you provide directly, and information collected automatically.
| Data Type | What Information | Collection time |
|---|---|---|
| Identity Information | Name, date of birth, nationality | At registration |
| Contact Information | Email address, phone number | At registration |
| KYC Documents | NID, passport, proof of address | At verification |
| Payment Information | Mobile number (bKash/Nagad/Rocket) | At transaction |
| Device Information | IP address, browser, OS | Automatically |
| Gaming Information | Game history, betting records | Each session |
We only collect information that is necessary to provide our services, meet legal obligations, and ensure the security of your account. J9 App will never ask for information that is not needed.
J9 App uses your information for the following purposes:
Your data will never be sold to advertisers. Promotional communications are strictly limited to J9 App's own offers and updates.
J9 App does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:
All third-party service providers are contractually required to comply with j9 app's privacy standards and may only use your data for the specific purpose for which it was shared.
J9 App never sells your information to marketing companies, data brokers, or advertisers.
J9 App uses cookies and similar technologies on its website and app to enhance your browsing experience.
You can disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features. Cookie settings on the J9 App mobile app can be managed through the app's privacy menu.
J9 App employs industry-leading security technologies to keep your data safe:
In the event of a security breach, j9 app will notify affected users within 72 hours and take all necessary action.
As a J9 App user, you have the following rights over your personal data:
You can request to view all personal information we hold about you at any time.
To correct inaccurate or outdated information, please contact our support team.
You may request deletion of your data once your account is closed and the applicable legal retention period has expired.
You may request a download of your information in a standard, portable format.
You have the right to object to the use of your data for specific purposes.
In certain circumstances, you may request that processing of your data be temporarily suspended.
To exercise any of the rights above, please contact our support team. We will typically respond to your request within 30 days.
J9 App does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Once the designated retention period ends, data is securely deleted or anonymized. If a legal dispute is ongoing, the relevant data may be retained until the matter is resolved.
J9 App strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.
If you suspect that your child or an underage family member is using J9 App, please notify us immediately.
J9 App may update this privacy policy as needed. We will notify you based on the nature and significance of any changes:
Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.
For any questions, complaints, or requests regarding the Privacy Policy, please reach out to our dedicated Privacy Team:
We are committed to resolving any privacy-related concerns promptly and effectively. Your trust in J9 App is our greatest asset.
Your privacy is fully protected at J9 App. Join today and enjoy gaming in a secure environment.